At Garden Beds, we want you to be completely satisfied with your purchase. This policy explains your rights and our procedures in line with UK consumer law and Google Merchant Center requirements.

1. Return Eligibility

You may return most items purchased from us within 14 calendar days of delivery. To qualify for a return:

Items must be unused, undamaged, and in the same condition as received.

All original packaging, labels, and accessories must be included.

Items that have been assembled, installed, modified, or used cannot be returned unless faulty.

Custom-made, made-to-order, or clearance items are non-returnable unless defective or not as described.

2. Faulty or Incorrect Items If your order arrives damaged, faulty, or not as described:

You are entitled to a full refund or replacement at no extra cost.

Please notify us within 48 hours of delivery with clear photographs of the issue.

3. How to Start a Return To request a return:

Contact us by email at support@gardenbeds.shop or call +44 161 843 4950.

Provide your order number, contact details, and reason for return.

Once approved, send the item back to the following address:

Garden Beds – Returns Department Althea, Wellington Pk Burton upon Trent DE14 2TG United Kingdom

4. Refunds

Once your return is received and inspected, we will notify you of approval or rejection.

If approved, refunds are issued to your original payment method within 5–10 business days.

Please note that original delivery fees are non-refundable unless the product was faulty or incorrect.

5. Exchanges We do not offer direct exchanges. If you want a different item, please return the original (if eligible) and place a new order.

6. Contact Information Garden Beds Althea, Wellington Pk, Burton upon Trent DE14 2TG, United Kingdom

Phone: +44 161 843 4950

Email: support@gardenbeds.shop

Website: gardenbeds.shop